Contact Us

Contact Us

We’re here to help. Whether you have a question about our tools, your order, shipping, returns, or anything else, our customer support team is ready to assist you.

📩 General Inquiries

For all general questions, product information, or assistance, please email us at:

Email: support@handlexp.com
We typically respond within 24–48 business hours.

📦 Order & Shipping Support

If your message is related to an existing order, please include the following information in your email:

• Order number

• Full name

• Email address used at checkout

• Description of the issue or request

This will help us respond more efficiently.

🛠 Technical Support or Product Issues

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include:

• Your order number

• Clear photos or videos of the issue

• A brief description of the problem

We will investigate and resolve the issue as quickly as possible.

📍 Business Address

Biaoling Limited
"FLAT 1506, 15/F, CHEUNG FUNG
COMM BLDG, 21-25 CHEUNG SHA
WAN ROAD, SHAM SHUI PO
HONG KONG"
support@handlexp.com

Note: This address is for administrative purposes only. It is not a return address unless authorized by our support team.

🕒 Customer Service Hours

Our customer support team is available during the following hours:

Monday – Friday: 9:00 AM – 6:00 PM (local time)
Saturday – Sunday: Closed
Holidays may affect availability.

If you need further help, don’t hesitate to reach out — we’re always happy to assist.